Questions and answers

What happens after I submit my order?

Shortly after completing your order, you will receive an e-mail confirmation from us with your order number.
You can always check the status of your order in your user account under My Orders. We will also inform you by e-mail as soon as your shipment leaves our premises. In this e-mail you will also receive your tracking number, which you can use to track the delivery of your parcel on the parcel service's website.
Can I change or cancel my order after it has been sent?

Unfortunately not.
Your order will be processed immediately after it has been sent and cannot be edited later. If you have any problems regarding your order, please contact our customer service:
E-mail: Support.OS@snv.de
Phone: +49881 629-29555